SCOTT MICHAEL President & CEO American Moving & Storage Association (AMSA) Scott Michael is the President and CEO of the American Moving & Storage Association, the national trade association representing the nation’s moving and storage companies, and home of the ProMover program.  He was previously AMSA’s Vice President for Military and Government Affairs and has held other positions with AMSA and the American Movers Conference over the past two decades. Scott also serves as a Vice President of the National Defense Transportation Association, an organization of transportation providers which works in support of the military.

TERRY R. HEAD
President
International Association of Movers (IAM)

Mr. Head began his career in the moving and storage industry in 1969 working as a driver’s helper and packer. He had worked his way up through the industry serving in various administrative, sales, management and ownership positions for both moving and freight forwarding entities. Prior to taking on the reins as president of the IAM (HHGFAA) president in 1997, Mr. Head simultaneously served as a shareholder and President of several Washington, D.C. area firms that specialized in providing a broad range of warehousing and logistical services; including moving and storage, office and industrial relocations, international shipping of household goods and general commodities, as well as record and media storage. IAM represents 2400 transportation service providers and vendors in the United States and in 180 countries around the world. Well over two-thirds of the membership is located outside the USA. The IAM membership consists of movers, ocean and air carriers, trucking firms, port agents, customs brokers, packaging suppliers, insurance adjusters, software developers and transportation consulting firms. Mr. Head is the Publisher of IAM’s The Portal magazine and represents his Membership and the Industry in attending and addressing various conferences and workshops held around the world. On a variety of occasions, Mr. Head has testified on behalf of his Industry before the United States Congress, as well as, other Federal Regulatory Agencies. While still in the industry, Mr. Head managed the logistical activities of such clients as the Inter-American Development Bank, the International Monetary Fund and The World Bank, the US Department of State and numerous other Federal Government Agencies and foreign Embassies. << TOP>>

DAPHNE JEFFERSON
Deputy Administrator
Federal Motor Carrier Safety Administration (FMCSA)

Daphne Jefferson became the Agency’s Deputy Administrator in February 2015 after serving as the Counselor to the Chief of Staff at the U.S. Department of Transportation (DOT) in the Office of the Secretary (OST). 

Prior to serving as the Counselor to the Chief of Staff, she served as the Deputy Assistant Secretary for Administration in OST. In this role, she provided leadership and oversight in the areas of human resources, security, acquisitions and grants, transportation and facilities, and space management. Previously, she also served as the Associate Administrator for Administration for the Federal Motor Carrier Safety Administration (FMCSA) at DOT. As Associate Administrator, she provided executive oversight of acquisitions management, management services, human resource management and training in support of the FMCSA mission.

Ms. Jefferson previously held the position of Administrator of the Office of Financial and Administrative Management with the U.S. Department of Labor Employment and Training Administration (ETA), where she led federal employees and contractors that performed diverse functions in support of ETA staff and the agency budget of more than $9 billion. These functions include federal grant and contract management, audit resolution, budget formulation and execution, accounting, administrative services, human resource management, training, labor relations, equal employment opportunity, and emergency preparedness.

Ms. Jefferson holds a master’s degree in Public Administration from American University and served as a Brookings Institution Legislative Fellow in the U.S. House of Representatives.

<< TOP>>

WILLIAM SWALLOW
Special Agent in Charge
Department of Transportation (DOT), Office of Inspector General (OIG)

William Swallow is the Special Agent in Charge of the U.S. Department of Transportation, Office of Inspector General (DOT OIG), Region 9, where his team conducts fraud and safety investigations impacting DOT programs and operations in 10 Western states. He previously supervised the DOT OIG’s Computer Crimes Unit, which was responsible for cyber crime investigations and digital forensics.  He has been a special agent since 1987 assigned to the Air Force Office of Special Investigations, Army Criminal Investigation Command (CID), Defense Criminal Investigative Service and DOT OIG.

<< TOP>>

JENNIFER M. GARTLAN
Deputy Director of Office of Consumer Affairs & Dispute Resolution Services (CADRS)
Federal Maritime Commission (FMC)

Jennifer Gartlan is the Deputy Director of the Federal Maritime Commission’s Office of Consumer Affairs & Dispute Resolution Services (CADRS), which provides ombuds, mediation, facilitation and arbitration services to the shipping public.  Ms. Gartlan began her legal career as an honors attorney within the U.S. Department of Transportation.  Immediately prior to joining the Federal Maritime Commission, Ms. Gartlan served as an associate at Thompson Hine LLP where she represented clients in transportation contract negotiations, regulatory licensing and enforcement actions, and alternative dispute resolution proceedings before various federal transportation regulatory agencies. 

Ms. Gartlan has published articles and regularly gives presentations and trainings on transportation regulation and the use of alternative dispute resolution to resolve regulatory and commercial shipping disputes.  Ms. Gartlan holds an LL.M. from Georgetown University Law Center, with Distinction; a J.D. from the Catholic University of America, cum laude; and a B.A. from the Catholic University of America, magna cum laude.

<< TOP>>

ADAM LOWY
Founder & Executive Director
Move for Hunger

Adam Lowy, New Jersey native, Springsteen fan and ASU Sun Devil for life, founded Move For Hunger in the summer of 2009. Adam’s family has owned a moving company in New Jersey for nearly 90 years (dating back to Great-Grandpa Lowy). After years of seeing so much food wasted when people move, Adam decided to take action.

Move For Hunger is a nonprofit organization that works with the relocation industry to support the efforts of local food banks. When people move, they throw out a lot of “stuff” when they move. Unfortunately, some of this “stuff” is food that could be delivered to a family in need rather than thrown away. By teaming up with relocation companies across the country, Move For Hunger is creating one of the nation’s largest year-round service programs. Relocation partners offer to pick up the unwanted, non-perishable food items from those who are moving and deliver it to their local food banks.

What started with Adam's family's small moving company has grown to work with more than 600 relocation companies and 4,000 real estate professionals in 48 states. Together, they have collected more than 3.4 million pounds of food for food banks across the nation — enough to feed more than three million people.

<< TOP>>

---

< To
Military Affairs Breakout Session Panelists

TIM HELENTHAL
President & COO
National Van Lines, Inc.

Tim Helenthal serves as the President and COO of National Van Lines, Inc., an employee-owned, Broadview, Illinois-based company. 

Tim began his career in the moving and storage industry in 1994, as Manager of the Total Quality Assurance Program (TQAP) for National’s military division. In 2000, he was named Vice President of Agency Services for military. 

His experience with TQAP led Tim to develop in-company programs which identify and select quality suppliers for household goods relocations, while monitoring trends within the DOD Personal Property Program, and interpreting and executing ever-changing government guidelines. He oversaw the development of National’s “PREVENT” quality control program, which includes the Military Procedures Manual, a DOD-specific training resource for all moving agents and drivers. 

Committed to industry improvements, Tim currently serves as a member of the Executive Committee for the American Moving & Storage Association’s Government Traffic Committee, was elected to serve as the Vice-Chairman of the International Association of Movers and on the SDDC Surface Transportation Executive Working Group. 

Tim attended Eastern Illinois University in Charleston, Ill., where he received a B.A. in Economics in 1990 and an M.A. in Economics in 1991.

<< TOP>>

SCOTT KELLY
President
The Suddath Companies -- SGS

Scott Kelly is the president of Suddath Government Services (SGS), a division of The Suddath Companies. SGS is comprised of a network of agents and has a worldwide capacity that is unsurpassed in the military and government services household goods relocation market. This network draws from worldwide, unaffiliated agencies as well as from the domestic van line industry, including United Van Lines, for whom Suddath is the largest agent.

As an industry veteran, Scott has been with Suddath for more than 25 years. He is responsible for the development of the Department of Defense and General Services Administration business, including customers such as the Center for Disease Control, Bureau of Public Debt, DEA and Department of State. He was also responsible for the success of the DOD’s Household Goods Re-Engineering Project as well being rated the number one move manager under the Full-Service Moving Project.

Scott is an active member of multiple industry organizations. He serves on the International Association of Movers Military Committee and is a former chair of the Government Traffic Committee for the American Moving and Storage Association.

<< TOP>>

 

TIM VANDAGRIFF
Senior Program Advisor
Total Military Management (TMM)

Tim Vandagriff is currently the Senior Program Advisor for Total Military Management (TMM), providing innovative and strategic solutions to address the diverse and unique circumstances encountered by both agents and carriers participating in the Defense Personal Property Program.
 
Tim joined TMM in 2013 after a distinguished military and civil service career that culminated as the Assistant for Personal Property to the Assistant Secretary of Defense for Transportation Policy. Tim has a wide range of personal property experience from his 31 years of government service.  He was an Air Force personal property training course instructor and manager, served as a Division Chief for JPPSO San Antonio, was the Air Force’s Chief of Personal Property, Co-Chaired the Department’s Joint Regionalization Service Team and facilitated a new funding strategy for the completion of Defense Personal Property System.  He has international experience in both the U.S. Pacific Command (PACOM) and the U.S. European Command (EUCOM) theaters of operation.

Tim holds a master’s degree from Webster University and completed a myriad of courses in project management, leadership and all modes of transportation.

<< TOP>

 

DEBORAH MCGLENNON
Household Good Program Manager
U.S. Navy

Deborah McGlennon is currently a Department of the Navy employee with more than 20 years of dedicated service.  She is employed by the Naval Supply Systems Command (NAVSUP) ― Global Logistics Support in San Diego, California.  Deborah is the Navy Household Goods Program Manager, responsible for the operational oversight and execution of 40 Navy Household Goods offices worldwide.  In addition, she serves as the Navy representative to the Personal Property Joint Services Team (JST), which is led by the Office of Assistant Secretary of Defense for Transportation and Logistics, and comprised of representatives from the military services, United States Transportation Command (USTRANSCOM), Military Surface Deployment and Distribution Command (SDDC) and Defense Finance and Accounting Services (DFAS).
 
Deborah serves as the chairperson for the Personal Property Joint Operations Board (JOB). The JOB is responsible for the operational oversight and standardization of the Department of Defense and Coast Guard Personal Property/Household Goods offices.  Deborah’s career has been focused on customer service operations and contact centers.  She is also the program manager for the Navy’s Global Distance Support Center ― Logistics contact center, which provides 24/7 supply-logistics support for a worldwide customer base.  

Among her many achievements are the consolidation of Navy Personal Property Offices (resulting in an annual savings of $2.1 million dollars for the Navy); implementation of the Navy Household Goods Customer Contact Center intended to assist members before, during and after the moving process; and her over-arching efforts to modernize Navy Personal Property operations in order to bring 21st century technology and management to bear on this important but complex quality-of-life service.      

<< TOP

---

Van Line Panelists

CONRAD SWANSON
Senior Vice President of Agency Development
Arpin Van Lines

Conrad Swanson is the Senior Vice President of Agency Development, responsible for Arpin Van Lines’ relationship with Agents as well as the recruitment and training of new agents. Mr. Swanson joined Arpin in 1990 and is a current member of Arpin Group Management Committee. Prior to his current position, he spent a year developing a Service Improvement department at Arpin Van Lines, Inc. From 2001 through 2007, Mr. Swanson served as General Manager of Arpin of Rhode Island, an Arpin Van Lines-owned agency. He started his career at Arpin, working 11 years as a driver and crew chief servicing Arpin Van Lines’ household relocations. Mr. Swanson has a Bachelor of Arts degree in Business Economics from Brown University.

<< TOP>>

STEVE HERMANN
Vice President of Agency Development
Atlas Van Lines

Steve Hermann is currently the VP of Agency Development with Atlas Van Lines. He started his career with in 1978 in HHG's operations. Throughout the years he has had ever increasing responsibility and promotions, which are listed below:

1980-81 Eastern shorthaul manager
1981-82 Manager Shipment Informantion, Service Assurance Monitoring
1982-84 Western Zone manager
1984-85 Director HHG's Eastern operations
1985-87 Agent Recruiter
1987      Director of Incorporated Carriers, Atlas subsidiary
1987-98 Director of Commercial Truckload Division
1998-07 AVP Logistics
2007-10 AVP Agency Development   2010-2011 Interim Manager Smart Move, Atlas Subsidiary
2010-present  VP Agency Development

<< TOP>>

 

TIM HELENTHAL
President & COO
National Van Lines, Inc.

Tim Helenthal serves as the President and COO of National Van Lines, Inc., an employee-owned, Broadview, Illinois-based company. 

Tim began his career in the moving and storage industry in 1994, as Manager of the Total Quality Assurance Program (TQAP) for National’s military division. In 2000, he was named Vice President of Agency Services for military. 

His experience with TQAP led Tim to develop in-company programs which identify and select quality suppliers for household goods relocations, while monitoring trends within the DOD Personal Property Program, and interpreting and executing ever-changing government guidelines. He oversaw the development of National’s “PREVENT” quality control program, which includes the Military Procedures Manual, a DOD-specific training resource for all moving agents and drivers. 

Committed to industry improvements, Tim currently serves as a member of the Executive Committee for the American Moving & Storage Association’s Government Traffic Committee, was elected to serve as the Vice-Chairman of the International Association of Movers and on the SDDC Surface Transportation Executive Working Group. 

Tim attended Eastern Illinois University in Charleston, Ill., where he received a B.A. in Economics in 1990 and an M.A. in Economics in 1991.

<< TOP>>

ANDY KROLL
Vice President & General Manager
North American Van Lines

Andy Kroll was named Vice President and General Manager of northAmerican Van Lines in February 2014. Andy, a 25-year veteran of the moving services industry, began his moving career as a college temp sweeping warehouse floors. His career blossomed over the years, progressing to multiple leadership positions at three prominent Allied and northAmerican agencies, where he was recognized with many national and local sales and management awards.  In the past five years, as a regional vice president for northAmerican Van Lines, Andy established himself as an industry leader, taking on co-chairman responsibilities of the NAMA (North American Movers Association) Quality Committee.

<< TOP>>

MORRIE STEVENS, JR.
Vice President
Stevens Worldwide Van Lines

Morrie Stevens attended Western Michigan University and graduated from The Hayworth College of Business in December 1995 where he concentrated on Marketing and Business Management.  Like many family moving businesses, Morrie started working on the trucks at an early age. Over the years, he has held various positions at Stevens. In 2006, he was promoted to Vice President and heads up the growth of the Stevens Agency system.

Morrie is a graduate of AMSA's Young Executive Program and a 1999 graduate of AMSA's Mentor Program.  Morrie is a member of AMSA’s Education Committee.  He is also registered as a CMC and is RIM certified.

Stevens Worldwide Van Lines is an internationally recognized industry leader, and employs approximately 500 individuals during peak season. Stevens has nine company-owned offices, more than 500 agents nationwide and more than 700 international agents.  Stevens corporate headquarters is located in Saginaw, Michigan, while Stevens International Forwarders operates from Columbia City, Indiana.  The ownership of Stevens Van Lines is unique, as it is owned 70% by the Stevens Family and 30% is owned by the employees.

<< TOP>>

 

PATRICK G. BAEHLER
Senior Vice President of Global Sales
UniGroup, Inc.

Patrick G. Baehler is the Senior Vice President of Global Sales for UniGroup, Inc., parent company for United Van Lines and Mayflower Transit. In his position, Pat is responsible for overseeing all international and domestic sales activities, customer service and the customer call center.  He also works closely with contracts and pricing. 

Baehler has been working for companies in the UniGroup family for more than 30 years. Prior to his position in sales, Pat served as the President of UniGroup Relocation, the international subsidiary of UniGroup, Inc.

Other roles in the company have included executive vice president of Integrated Operations, president of Total Transportation Services, vice president of Sales and Marketing, and director of Sales and Marketing, at Trans Advantage
.  
Before his work at Trans Advantage, Baehler was the director of corporate sales, as well as the regional director of operations, at United Van Lines. He began his tenure with United Leasing before it became Trans Advantage, as a sales representative.

Before working at UniGroup, Baehler was a manager at a transportation and logistics company. He received his master’s degree in business administration from Webster University and his bachelor’s degree in business from the University of Missouri — St. Louis.

<< TOP>>

FRED MCBROOM
Vice President of Agency Development
Wheaton | Bekins

Fred McBroom, a veteran of the moving and storage industry, learned the business by working as a summer dispatcher for a large national van ine. He joined Wheaton | Bekins in 2000. After working in the Government Services and Professional Development departments, Fred is now Vice President of Agency Development and responsible for agency recruiting, retention, training, compliance and administration.

<< TOP>>

---

 

Legislative Discussion Speakers

MARK HEGARTY
Principal
Hegarty Law Offices

Mark Hegarty, for the last 14 years, has confined his practice to representing motor carriers and passenger ferry vessel common carriers.  Among motor carriers, the moving industry is Mark’s primary focus representing the largest moving companies in the state as well as start-ups and mom-and-pop shops.  Contracts and compliance matters are Mark’s specialty, but Mark also engages with the CPUC, FMCSA, CHP, DMV, DIR and other regulatory agencies on behalf of his clients.
 
Mark took over as CMSA Association Counsel in 2005 from his father, Ed Hegarty, who had represented CMSA as Association Counsel continuously since 1968.  Mark has written or been the primary contributor to five legislative bills that became law including CMSA’s recent victory with passage of AB 2118, taking aim at unlicensed movers.  In 2008, in collaboration with Steve Weitekamp and the CMSA Board, Mark drafted CMSA’s CPUC application to simplify the MAX 4 tariff resulting in the elimination of Territory C and Region 1, as well as boosting the annual MAX 4 rate increase.  In 2010, Mark extensively revised CMSA’s industry bible, “A Guide to Warehouse Lien Rights” and lectured around the state explaining the updated contents.  Recently, Mark was the primary presenter in CMSA’s substantive independent contractor seminars that many CMSA members have put to immediate effective use. 

Mark received his bachelor’s from UCLA in 1991 and his J.D. from Tulane Law School in 1995.

 

<< TOP>>

CHUCK COLE
President
Advocation, Inc.

Chuck Cole, President of Advocation, began his experience in federal, state and local government as an official and advocate in 1969.

Prior to becoming a lobbyist with Advocation, Mr. Cole served as Chief of Staff to the Senate Majority Leader, Barry Keene, where his responsibilities ranged from coordinating Senate Policy initiatives to assisting Senate members in accomplishing their legislative goals. Mr. Cole has also served in several staff positions in the Assembly, including consultant to the Assembly Committees on Water, Parks and Wildlife; Public Employment and Retirement; and Ways and Means. During the 1970-71 Assembly Internship Program he served on the staff of the Assembly Majority Floor Leader, W. Craig Biddle. He also worked in Washington, D.C. for Congressman John V. Tunney of Riverside, California.

In 1975, Mr. Cole was selected to serve as the Executive Director of the newly created Educational Employment Relations Board and was subsequently asked to serve as the Director of the Public Employment Relations Board. He held this position for 12 years and was responsible for implementing public sector labor-relations laws and coordinating the agency’s $6 million budget.

He is an alumnus of the University of California at Riverside and the University of California at Davis Executive Program. Mr. Cole served as the California Marketing Manager for Envirotest Systems Corporation, an international supplier of motor vehicle emission testing and inspection programs.

Before joining Advocation, Mr. Cole developed extensive experience with local government as an advocate and an official. He served as chair and member of the Sacramento County Planning Advisory Councils for Citrus Heights and Carmichael. In this capacity he reviewed development projects at local community forums and provided recommendations to the County Board of Supervisors.

<< TOP>>

---