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About the CMSA

 
 
Code of Ethics

As members of the California Moving and Storage Association, we strive to provide honest, efficient, and quality services to the California household goods moving consumer.

Whereupon, we pledge to advance the following code of ethics:

  1. To encourage and develop the highest levels of industry service quality.

  2. To promote the lawful best interests of our industry, association and craft.

  3. To adhere to all the California Public Utilities Commission rules and regulations as they relate to our industry and operations.

  4. To observe all laws relating to operations and employee safety.

  5. To deal with our industry colleagues, suppliers and trade associates, within and without our association, in only the most honorable way and to encourage their adherence to this code of ethics.

  6. To operate as responsible employers and to encourage our employees to behave honorably and responsibly as they represent our industry and our firms.

  7. To participate in advertising that only portrays our services in an honest and fair manner.

  8. To cooperate in the lawful review of any person in our industry alleged to be engaged in improper practices.

  9. To explain carrier limits of liability.

  10. To uphold and observe all membership obligations including timely payment of all charges for membership and requested services.

 

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